COOK FAQs

Find quick answers to your questions below...

How do I use my gift certificate when registering online?
Gift certificates may be used for class registration! When registering online, enter your gift certificate number (located on the bottom right of your certificate) in the "Coupon Code" box on the Cart page.

What if I can’t make it?
Classes are non-refundable due to limited seating. However, if you are unable to make the class, you are welcome to give your seats to someone else for that particular event (please just call us and give us a heads up). Think of it like a ticket to see Stevie Nicks in concert: if you can’t make it that night, you can give it to someone else to use, but you can’t use the ticket to see Rod Stewart some other time. Please notify us at least 6 hours ahead of time if you are unable to attend.

What if a class is cancelled?
In the rare instance of a class cancellation due to severe weather or low class enrollment, COOK will issue a full refund to registered guests in the form of payment that was used. If a gift certificate was used to purchase class tickets, we will issue you a new gift certificate in the amount redeemed. No cash refunds are given regardless of payment method.

What time should I arrive?
COOK's classes start on time. To ensure that all our guests get the maximum experience out of our classes, we kindly request that you make every effort to arrive 15 minutes prior to the class start time. Our space is small and late arrivals can be disruptive to other guests. If you know that you are going to be late, please just call ahead to let us know. COOK and all our chefs sincerely appreciate your promptness.

Will I get recipes?
While we try our very best to give COOK students the recipes of the dishes prepared in each class, we cannot guarantee that they will be made available to us. For example, some recipes are proprietary, copyrighted or cannot be disclosed if included in an upcoming cookbook. We do provide guests with paper and pencil and encourage our students to ask questions and take notes.

Will I leave hungry?
During evening classes, regardless of the class subject, you will be well fed and receive a full meal. During daytime classes, you may not necessarily receive a full meal but snacks and treats will be served.

Will COOK confirm my reservations?
You will receive an email notification immediately following your online purchase.

How long is a class?
Classes average 2 hours in length – but some will go longer and some will end earlier.

What if I have food allergies or dietary restrictions?
We take food allergies extremely seriously at COOK. Please notify us of any allergies or restrictions and we will do our very best accommodate you.

Is alcohol included?
Yes – at every evening class, wine or other beverages are included in the cost. Daytime classes do not offer alcohol unless otherwise noted.

Is gratuity included?
Yes.